Terms & Conditions

BY ORDERING FROM FRIEND IN ME BAKERY, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS

 

SHELF LIFE OF THE BAKES

CAKES - SHOULD BE CONSUMED WITHIN 4-5 DAYS 

CUPCAKES - SHOULD BE CONSUMED WITHIN 3-4 DAYS

MINI CAKES - SHOULD BE CONSUMED WITHIN 3-4 DAYS

BROWNIES - SHOULD BE CONSUMED WITHIN 5 DAYS

DAINTY DOUGHNUTS - SHOULD BE CONSUMED WITHIN 4 DAYS

COOKIE SANDWICHES - SHOULD BE CONSUMED WITHIN 5 DAYS

 

OUR CAKES SOMETIMES CONTAIN NON-EDIBLE ITEMS, SUCH AS A DOWEL. THIS WILL BE INFORMED TO YOU ON ARRIVAL, SO YOU CAN REMOVED IT BEFORE SERVING TO YOURSELF AND OTHERS. 

I WILL REQUIRE A 30% DEPOSIT ON ALL CAKES AND BAKES, THE REMAINING BALANCE IS TO  BE PAID ON COLLECTION/DELIVERY.

REFUNDS AND CANCELLATIONS

ONCE A DEPOSIT HAS BEEN PAID, THE DEPOSIT IS NON-REFUNDABLE DUE TO ANY LOSS OF BUSINESS THAT HAS BEEN TURNED AWAY ON THAT DATE. IF FOR ANY REASON, I CANNOT MAKE THE CAKE THE DEPOSIT WILL BE RETURNED.

POSTING BAKES TO YOUR DOOR

THERE IS A DELAY ON POSTING AT PRESENT DUE TO COVID-19, YOU WILL HAVE PROOF OF CERTIFICATE OF POSTING VIA ROYAL MAIL OR A REFERENCE NUMBER WITH HERMES, HOWEVER ROYAL MAIL AND HERMES ARE HAVING ISSUE DELIVERING ITEMS TO AREAS NOT ON TIME. IF YOU ARE WANTING BAKES TO BE POSTED, YOU ARE ACCEPTING THE CHANCE THAT YOUR BAKES MAY NOT ARRIVE.

ALLERGIES AND SPECIAL DIETARY REQUIREMENTS 

ALL OF FRIEND IN ME BAKERY CAKES AND BAKES ARE VEGAN, IF YOU HAVE ANY DIETARY REQUIREMENTS PLEASE DO LET ME KNOW.

 

FRIEND IN ME BAKERY DOES HANDLE BUTS, IF THE CUSTOMER DOES NOT STATE THEY ARE ALLERGIC TO NUTS I AM NOT LIABLE.

 

DAMAGES

ONCE A CAKE LEAVES MY PROPERTY, FRIEND IN ME BAKERY WILL NOT ACCEPT ANY RESPONSIBILITY FOR ANY DAMAGES TO THE CAKE.

CANCELLATIONS

IF YOU WANT TO CANCEL YOUR ORDER, THEN PLEASE TELL ME ASAP. CANCELLATIONS MUST BE MADE WITHIN 48 HOURS OF PLACING YOUR ORDER.  IF FRIEND IN ME BAKERY BAKES YOUR CAKE OR BAKED TREATS AND YOU HAVE PAID IN FULL, THEN I CANNOT OFFER A REFUND, AS THE TIME AND COST WILL COVER MY LOSS.

COMPLAINTS

IF YOU ARE UNHAPPY WITH YOUR CAKE OR ANY BAKED ITEMS YOU MUST NOTIFY ME IMMEDIATELY. COMPLAINTS SHOULD BE SENT IMMEDIATELY UPON RECEIVING OF THE PRODUCT. ANY FAULTS OR DISCREPANCIES SHOULD BE INCLUDED AND A REFUND WILL BE GIVEN AT MY DISCRETION. FRIEND IN ME BAKERY MAY REQUEST THAT YOU SEND THE CAKE/BAKED TREATS BACK AND PROVIDE PROOF SO THAT I CAN FULLY DETERMINE THE ISSUE.

YOUR DATA

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© 2019 by Friend in me Bakery.